First City Monument Bank (FCMB) has restated its commitment to attaining the highest level of customer advocacy by leveraging its business models and technology to enhance customer satisfaction.As a result, the lender rolled-out series of exciting and rewarding activities to further enhance customer experience during the celebration of this year’s international Customer Service Week from October 1 to 5, 2018, with the theme, ‘Excellence Happens Here’. According to FCMB, the theme recognises that, ‘space where customers and service professionals come together; from the call center to the executive suite, from the loading dock to the home office, from behind the wheel to the front of a monitor. Where service happens is where Excellence Happens’.
unique and special activities to appreciate them. In a statement released to media, FCMB said the celebration of this year’s Customer Service Week was memorable going by the number of activities it carried out for her numerous customers. “These include, visit to some customers by the management of the Bank. For instance, FCMB visited and rewarded Alhaji Sanusi Umar, its oldest customer in terms of banking relationship based in Bauchi State. He has consistently banked with FCMB for over 26 years,” the bank said. Speaking during the visit, Alhaji Sanusi Umar said, “over the years, FCMB has been excellent and impressed me in various aspects, especially prompt over the counter cheques’ payments, quick online transfers, efficient alternate channels and flexibility of the Bank’s products.”
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