Abuja, March 15, 2019 Mr Aliyu Ilias, the Executive Director, Save the Consumers Initiative, says the initiative has put modalities in place to collaborate with stakeholders to enhance consumer protection across the country.
The Executive Director made this known on Friday in an interview with the News Agency of Nigeria in Abuja as Nigeria joins the world to mark the 2019 World Consumer Rights Day.
NNN reports that the consumer movement earmarked March 15, the World Consumer Rights Day annually as a means of raising global awareness about consumer rights and needs.
According to Ilias, the problem of the consumers is that most of the time, they do not have time to complain or go to the court over a particular product or services.
He said that creating awareness was the most potent mechanism to protecting the consumers from being short changed in any service delivery.
“The existence of the imbalance of knowledge and power relationship between the producers of goods and services and customers has led to the ugly marketing environment and situations that consumers are exposed to.
“We hope to collaborate with regulators to organise outreach programmes across the country; disseminate consumer education via fact sheets; information dissemination via consumer web portal.
“Interaction via social media, responding to enquires via call centres as well as participating on radio programmes.
“Through this forum, we hope we can foster new partnerships and build new synergies for action,’’ he said.
Mr Abdulwasiu Fasasi, a lecturer from the University of Abuja, who also spoke in line with the executive director, said that Nigerians lacked awareness of their rights in the majority of goods and services they consumed.
According to Fasasi, there is need to embark on various ways to educate people by creating awareness on the significance of these rights.
“It is very pertinent to understand that there are existing laws and regulations that are set to protect the interests of individuals on goods and services that they enjoyed, so much that on occasions of violation or breach of these rights, the victims can seek redress.
“A consumer of a contaminated items has a prima facie fraud of action before the tribunal that is established for the purpose of protecting such rights, just as other socio-political rights are neglected and protected, so also the consumers right,’’ he said.
The theme for the 2019 World Consumer Rights Day: “Trusted Smart Products’’.
To commemorate the World Consumers Right Day, Consumer Protection Council (CPC) has outlined many events to educate consumers about their rights.
Among the events are hosting of a stakeholders congress, visiting CPC Fan Clubs in various schools in FCT, Radio Talk Show on consumers rights and publishing a consumers’ guide on purchasing and usages of smart products and services.