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Cornerstone Insurance evolves complaints , dispute management policy for improved service to shareholders



Cornerstone Insurance Plc said that its shareholders  and policy holders would continue to enjoy its  improved service through its newly  evolved  Complaints and Dispute Management Policy.

According to the company’s boss, the adoption of the policy is in compliance with the rules and regulations of the Security Exchange Commission (SEC).

The underwriter said  that the policy had  set a broad framework by which the company and its registrars would  manage shareholders’ complaints and enquiries in a fair, impartial, efficient and timely manner.

He added that the company in the annual report received   26 complaints in the 2018 financial year out of which 25 complaints had  been resolved.

“The only complaint not resolved within the approved period was attributed to unavailability of the customers the company could not reach  them through e-mail and phone contacts they submitted, after the resolution of the complaint,”  Musa said.

The MD  while commending  the shareholders of the company said that the company would sustain its growth trend of 2018.

He added that   the company was embarking on strategies that would enable it meet the recapitalisation requirements as directed by the National Insurance Commission (NAICOM) for Tier-Based Minimum Solvency Capital (TBMSC) implementation.

The chairman of Noble Shareholders Solidarity Association, Mr Matthew Akinlade,  speaking at the AGM commended the underwriting firm on the  successful financial year.

He, however ,urged the underwriter to watch the proportion of its portfolio in the Oil and Gas sector.

Akinlade said, “When the economy suffers depression, there is always pressure on the  Oil and Gas sector which may result in huge claims.

“When the huge claims arise, the financial strength of the company will be affected.”

The Nigeria News Agency reports that the underwriter in a statement that preluded the AGM, released  on Aug. 19, said its Gross Written Premium (GPW)  had hit N11.5 billion in the 2018 financial year. 

Edited by Peter Dada