Some retired public hospital nurses in Lagos State on Thursday urged healthcare workers to demonstrate an excellent patient-friendly attitude while carrying out their duties.
The nurses made the call at a training organised by the Health Service Commission (HSC) in conjunction with the Office of Transformation Creativity and Innovation within the premises of the Alimosho General Hospital, Igando.
The training was aimed at motivating and encouraging members of staff towards adopting patient-friendly attitude.
Speaking at the event, a retired Apex Nurse, Omolabake Oluwabuyide, said that the Lagos State Government was all out to ensure excellent service towards customers, hence, the need for pertinence of staff in medical delivery.
According to Oluwabuyide, public service expectation has changed from what it used to be, and has evolved from just providing basic care to ensuring ultimate patients’ satisfaction.
She said: “The world has become a global village and customers are more aware of their rights, which they are not afraid to ask for; thus, it is important to go beyond good customer service to impeccable customer service delivery.”
Another retired Apex Nurse, Mrs Abosede Akinbote, urged members of staff to adopt patient-friendly policies.
Akinbote said: “It would go a long way in placing the state hospitals on the minds of clientele, thus, it is imperative to imbibe such habit into daily practice. ”
Another facilitator from HSC, Pharmacist Solape Adenuga, added: “Attitude is key towards the realisation of customer’s satisfaction.
“Your certification and cadre does not mean a thing to most patients, but your attitude will definitely leave a lasting impression on them.
“Every unit of this facility should develop an inherent ability to view all interaction with customers as a grand privilege to adequately care for them.”
According to Adenuga, healthcare workers need to understand that customers operate at their level of understanding and conditions.
“A huge proportion of them come in scared and worried, often longing for assurance and empathy towards their presented medical plight,” the pharmacist said.
Reacting to the lecture, the Hospital’s Complaints Management Officer, Mrs Abimbola Ajayi, expressed gratitude towards the team for the refresher workshop.
Ajayi said: “The Management of Alimosho General Hospital is focused on patients-driven policies and has exhibited that so often.
“This recent initiative at fostering this move is laudable, and we would definitely continue to improve on programmes to ensure excellent customer service.”
Edited by Oluwole Sogunle
- Devastated Sarri says he can’t be judged on basis of one match
- American golfer disqualified from PGA Championship after scoring error
- Ronaldinho inches closer to release from Paraguayan ordeal
- Edo polls: U.S expresses worry over deteriorating political climate, security interference
- 2020: China interfering against Trump, Russia against Biden — report
- NOSDRA, Agip investigate oil leak at Azuzuama, Bayelsa
- Environmental group urges African governments to rise against COVID-19, Climate and Health crises
- Police arrest suspects for criminal offenses, kill 1 in Niger
- Chelsea’s Kante ruled fit against Bayern-Lampard
- Gattuso says his Napoli are not just about grit and growls