Connect with us

Health

Demonstrate patient-friendly attitude, retired nurses tell Lagos healthcare workers

Published

on

Demonstrate patient-friendly attitude, retired nurses tell Lagos healthcare workers

Some retired public hospital nurses in Lagos State on Thursday urged healthcare workers to demonstrate an excellent patient-friendly attitude while carrying out their duties.


The nurses made the call at a training organised by the Health Service Commission (HSC) in conjunction with the Office of Transformation Creativity and Innovation within the premises of the Alimosho General Hospital, Igando.

The training was aimed at motivating and encouraging members of staff towards adopting patient-friendly attitude.

Speaking at the event, a retired Apex Nurse, Omolabake Oluwabuyide, said that the Lagos State Government was all out to ensure excellent service towards customers, hence, the need for pertinence of staff in medical delivery.

According to Oluwabuyide, public service expectation has changed from what it used to be, and has evolved from just providing basic care to ensuring ultimate patients’ satisfaction.

She said: “The world has become a global village and customers are more aware of their rights, which they are not afraid to ask for; thus, it is important to go beyond good customer service to impeccable customer service delivery.”

Another retired Apex Nurse, Mrs Abosede Akinbote, urged members of staff to adopt patient-friendly policies.

Akinbote said: “It would go a long way in placing the state hospitals on the minds of clientele, thus, it is imperative to imbibe such habit into daily practice. ”

Another facilitator from HSC, Pharmacist Solape Adenuga, added: “Attitude is key towards the realisation of customer’s satisfaction.

“Your certification and cadre does not mean a thing to most patients, but your attitude will definitely leave a lasting impression on them.

“Every unit of this facility should develop an inherent ability to view all interaction with customers as a grand privilege to adequately care for them.”

According to Adenuga, healthcare workers need to understand that customers operate at their level of understanding and conditions.

“A huge proportion of them come in scared and worried, often longing for assurance and empathy towards their presented medical plight,” the pharmacist said.

Reacting to the lecture, the Hospital’s Complaints Management Officer, Mrs Abimbola Ajayi, expressed gratitude towards the team for the refresher workshop.

Ajayi said: “The Management of Alimosho General Hospital is focused on patients-driven policies and has exhibited that so often.

“This recent initiative at fostering this move is laudable, and we would definitely continue to improve on programmes to ensure excellent customer service.”

Edited by Oluwole Sogunle

Uchediunor Augusta: is a graduate and a professionally trained journalist, with experience in national news reporting/editing and verification at the News Agency of Nigeria. NNN is a Nigerian online news portal that publishes breaking news in Nigeria, and across the world. Our journalists are honest, fair, accurate, thorough and courageous in gathering, reporting and interpreting news in the best interest of the public, because truth is the cornerstone of journalism and they strive diligently to ascertain the truth in every news report. Contact: editor[at]nnn.com.ng

Devastated Sarri says he can’t be judged on basis of one match American golfer disqualified from PGA Championship after scoring error Ronaldinho inches closer to release from Paraguayan ordeal Edo polls: U.S expresses worry over deteriorating political climate, security interference 2020: China interfering against Trump, Russia against Biden — report NOSDRA, Agip investigate oil leak at Azuzuama, Bayelsa Environmental group urges African governments to rise against COVID-19, Climate and Health crises Police arrest suspects for criminal offenses, kill 1 in Niger Chelsea’s Kante ruled fit against Bayern-Lampard Gattuso says his Napoli are not just about grit and growls UCL: Ronaldo brace not enough as Olympique Lyon knock out Juventus UCL:Man City eliminate Real Madrid after Varane nightmare Resumption: Kogi govt. tasks heads of schools on conducive environment Kano Varsity promotes 17 lecturers to professors, associate professors KEKE Senior Grammar School, others excel in Y2020 Goveŕnors quiz competition Maximising the benefits of breastfeeding during COVID-19 pandemic Ministries of Defence, Enviroment to synergise on protection of N’Delta environment Sanwo-Olu pledges to revitalise agric sector SUNU Assurances declares N1.2bn profit Kogi acting CJ pledges to sustain late Ajanah’s legacies Abia stakeholders pass vote of no confidence in Rep. Nkole over alleged poor performance Edo election: Security council condemns violence – Obaseki, CP PDP governors’ forum urges security agencies to re-strategise to curb insecurity Commissioner decries parents’ attitude over students lateness to schools in Delta GLEIF reaffirms CSCS as sole local operating unit Buhari greets Labour Minister, Chris Ngige at 68 Women groups rally support for Obaseki, Speaker in Edo Kano traffic agency bans long vehicles from offloading goods during the day Flood destroys 110 houses in Zamfara Kaduna attacks: Sen Sani urges concerted efforts by govt, security agencies Flooding: NEMA urges Jalingo residents to avoid settlement along riverine areas Zamfara APC Crisis: Court dissolves Zamfara executives, orders fresh congresses NBBF mourns former D’Tigers invitee, Ojo Adamawa Assembly approves Gov. Fintiri’s N550m Agric loan  ACF urges FG to tackle killings, insecurity in southern Kaduna Insecurity: Umahi advises Buhari to retain service chiefs Man, 27, drowns in Kano pond COVID-19 : EKSG introduces tax relief, incentives for businesses Apapa congestion : NUPENG directs tanker drivers to suspend services in Lagos Buhari to inaugurate NCDMB’s 17-storey hqtrs Aug. 13 VP Osinbajo wants deepening of PPP for infrastructure development   COVID-19: UN’s Deputy Secretary-General urges solidarity among countries  Gombe State Govt begins fumigation of 2,021 schools ahead of  reopening Ministry of Communications wins FG’s 2020 innovation competition prizes COVID-19: World Bank approves $114.28 m for Nigeria NSE: Trading sustains bullish trend, rises 0.45% PGF DG tasks APC Campaign Council on Edo governorship election Chinese court sentences another Canadian to death for drugs Obaseki celebrates Daisy Danjuma at 68 AU body advises FG on holistic approach in fights against corruption