Dr Titilayo Goncalves, the Permanent Secretary, state Ministry of Health, made the assertion on Thursday in Lagos at a capacity building workshop for over 850 health workers in the state.
Goncalves said nurses were frontline of caregivers whenever patients visited the hospital for healthcare, adding there was need to train and retrain the health workers.
According to her, what we are trying to do is to build up the capacity of staff, particularly, the nursing staff.
“The governor, Mr Babjide Sanwo-Olu, is particular about excellence in every sphere.
“We want people to come to Lagos and have a feel-good experience; not only from the environment, but also when they come for their health needs.
“This we do by making sure that every person they interact with in our health facilities give them excellent care.
“So, we are trying to improve the behaviour and relationship of our staff to the public.
“We have done this by organising an 850 capacity building workshop for staff.
“We hope this will improve the relationship of patients, because we believe the patients are key and we need to give them the best,“ she said.
Two participants at the workshop, however, lauded the programme, saying it would improve the attitude of workers in the state health system.
In his comments, Mr Leke Jacob, an Apex Nurse at Ibeju Lekki General Hospital, said that the programme would help improve interaction with patients.
Jacob said: “We came to this programme so that at the end of it there will be an improvement in our interaction with patients.
“Also, by the time I get back to my unit, I should be able to pass what I have learnt to other members of the unit.
“This will go a long way to improving our service delivery to our patients, and also promote service delivery at the state ministry.’’
Also, Mrs Rafiat Gbenro, a Nurse, who works at the Staff Clinic, the state Ministry of Health, said that there was need for attitudinal change among health workers, particularly, the nurses.
Gbenro said that the workshop would bridge the gap and help to improve nurses’ attitude toward patients at the hospital.
“I am privileged to be part of the training and the expectations are high; we have to change by having positive attitude and have empathy.
“It has always been part of our ethics to be empathic, sympathise with, and also care for our patients to improve their quality of life,’’ she said.
Edited by Olagoke Olatoye