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Metering infrastructure panacea to accurate crude oil production in Nigeria – NEITI

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The Nigeria Extractive Industries Transparency Initiative (NEITI), says metering infrastructure of the oil and gas sector is the only way to ensure accurate measurements of daily crude oil production in the country.

Mr Waziri Adio, Executive Secretary, NEITI, made this known in Abuja, on Monday at a strategy meeting and presentation of report on metering infrastructure of the oil and gas sector.

He said that Nigeria was the only the country that produces oil without the facilities at the oil wells to ascertain the accurate quantity of crude produced in the country.

He added that installing the facility had become imperative as government was looking for ways and means to fund budget in the country.

“There is the need for us to take appropriate measures to realize full revenue that are accrued from the production of crude oil and one way to  that is to know the quantity of oil that we produce.

“Industry experts are trying to convince us that we are on good standing with what we have right now but we think that we are not, we think that the infrastructure measurement for the crude oil that we produce are not adequate and that it can be improved upon,’’ he said.

Adio represented by the Director of Communications, Dr Orji Ogbonnaya noted that crude oil theft would also be reduced with installation of metering in the various oil fields in the country.

He added that it was unfortunate that after many years of oil production, the country could not independently verify her oil production levels but rely on international oil companies (IOCs) to do same.

“Stealing of Nigeria’s crude can be minimised if we know exactly what we produce, what we consume locally and export internationally, and these have occurred over the years in NEITI’s audit reports.

“NEITI will be comfortable when our country gets maximum benefits from the oil and gas we produce and we think a lot of gaps exist and one of it is that we do not know the quantity of oil that we produce.” he added.

NEITI had previously disclosed in its audit reports of operations in Nigeria’s oil sector for 2012, 2013, 2014, and 2015, that a total of $9,896,794,799 ($9.89 billion) worth of crude oil was lost to inadequate measurement of oil produced as a result of poor metering infrastructure.

It explained that for the period, up to 106,861,842 million barrels of oil were not adequately accounted for.

Presenting the report, Dr. Sunday Kanshio, a member of the study team, said that most of the oil production sites, the team visited during its research, were found to have no meters at their well-heads in breach of the dictate of the 1969 Petroleum Act of Nigeria.

Kanshio further disclosed that the team discovered that there was no infrastructure in place to accurately determine the volume of crude oil or product stolen or lost in the country.

He called for proper regulations to enable government get necessary infrastructure that would help the country know the quantity of crude produced and sold at the international market.

He added that Nigeria need to emulate other oil producing countries like Saudi Arabia, Kuwait, UAE for effective management of the oil and gas sector for economic growth and development in the Country.

Also, Dr Otive Igbuzor, Executive Director of the African Centre for Leadership, Strategy & Development, said that effective hydrocarbon management was hinged on three key areas of Fiscal regime, Regulation and metering infrastructure.

Otive, a member of the research team, said that it was unfortunate that the oil and gas industry in Nigeria was yet to get the three right.

He added that the major focus of the meeting was to present the report and the recommendations and to agree on increasing the advocacy based on the evidence from the study.(NAN)


ENO/AFA

Edited by Felix Ajide

Edith Ikeeboh: is a graduate and a professionally trained journalist, with experience in national news reporting/editing and verification at the News Agency of Nigeria. NNN is a Nigerian online news portal that publishes breaking news in Nigeria, and across the world. Our journalists are honest, fair, accurate, thorough and courageous in gathering, reporting and interpreting news in the best interest of the public, because truth is the cornerstone of journalism and they strive diligently to ascertain the truth in every news report. Contact: editor[at]nnn.com.ng

Economy

Only 2 DisCos exceed 50% metering of consumers in 3rd quarter 2019 – NERC

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The Nigerian Electricity Regulatory Commission (NERC) says only two out 11 Electricity Distribution Companies (DisCos) in the country have metered up to 50 per cent of customers under their coverage areas as at September 2019.

NERC, the regulator of the power industry, said the DisCos were Abuja Electricity Distribution Company and Benin Electricity Distribution Company.

The regulator made this known in its Third Quarter 2019 Report, a copy of which was obtained by the Nigeria News Agency in Lagos on Sunday.

The report said out of a total of 9,674,729 registered active electricity customers, only 3,895,497 (40.26 per cent) have been metered indicating that 59.74 per cent of the end-use customers were still on estimated billing as at the end of September 2019.

It said: In comparison to the second quarter of 2019, the numbers of

registered and metered customers increased by 793,286 (8.93 per cent) and 83,768 (1.65 per cent), respectively.

“The increase in the number of registered customers is attributable

to the on-going enumeration exercise by DisCos through which illegal consumers of electricity are brought onto the billing platform of the DisCos.

“The increase in metered customers is mainly attributed to the roll-out of meters under the Meter Asset Provider (MAP) scheme.

“Although the MAPs of some DisCos just received their permits to commence meter roll out, many DisCos have started metering under the scheme during the quarter under review. “

According to the report, the metering status of the DisCos under the period is: Benin DisCo, 54.82 per cent;  Abuja,  54. 21 per cent, Eko,  47.73 per cent; Ikeja , 46 per cent;  and Jos,  33.29 per cent.

Others, NERC added, are: Port Harcourt, 46.96 per cent; Ibadan, 32.96 per cent; Kaduna,  22.26 per cent; Kano, 24.48 per cent; Enugu, 41.89 per cent and Yola, 19 per cent.

It said the metering of end-use customers had continued to be a priority of the commission as it moves to end complaints of estimated billing in the country.

NERC noted that the current  pace of metering customers was insufficient to achieving the goal of closing the metering gap in Nigerian Electricity Supply Industry within three years.

“The commission, however, envisage a significant improvement in meters roll-out when all DisCos’ Meter Asset Providers (MAPs) have gotten their permits and fully commence meter deployments,” it said.

Edited By: Wale Ojetimi
(NAN)

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Eko Disco targets metering all customers by March 2021

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The Eko Electricity Distribution Company (EKEDC) will meter all the customers within its areas of coverage by March 2021.

 

Mr Nosa Igbinedion, Head, Power Procurement and Regulatory Department, said this at an Extraordinary Tariff Review Stakeholders Consultation held at Lekki in Lagos on Wednesday.

 

The Nigeria News Agency reports that the electricity distribution company is proposing to raise its average tariffs from N28.25 per kilowatt to N42.41 per kilowatt from April 1.

 

Igbinedion said that 245,915 customers had been metered while 253,768 customers were yet to be issued meters under the Meter Assets Providers (MAP) scheme approved by the Nigerian Electricity Regulatory Commission (NERC).

 

He said that to bridge the metering gap, EKEDC had engaged seven MAPs to meter customers.

 

According to him, with this renewed drive, all customers within its operational networks will be metered as soon as they indicate interests by applying for MAP and making payments.

 

Igbinedion said that customers were expected to pay N39,765.86 (VAT inclusive) for a single-phase meter and N72, 085.68 (VAT inclusive) for a three-phase meter.

 

He said the consultation was one of the requirements set by NERC before any Disco could review its tariff, noting that the proposed increment was aimed at achieving a cost reflective tariff.

 

Igbinedion explained that the last Multi Year Tariff Order (MYTO) was implemented in 2016 when the exchange rate was N198. 97    to one American dollar.

 

He said that the exchange rate had since moved up to N309. 97 to one American dollar.

 

He said that the inflation rate which was 8.8 per cent in 2016 had also gone up to 11.3 per cent.

 

He added that gas and other equipment used to power distribution and maintenance were bought from abroad.

 

Igbinedion said that the new tariff would enable the EKEDC to attract investors, embark on network rehabilitation and augmentation.

 

He added that it would be able to finance its daily operations and fulfill its obligations to other players in the electricity value chain.

 

However, two of the customers, Messrs James Olawale and Afeez Jamiu,who spoke, urged the Disco to put tariff increment on hold till it metered majority of the customers under its coverage.

 

They said that the increment would be unjustified without improvement in the power supply to customers.

 

Edited By: Johnson Eyiangho/Peter Dada (NAN)

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NERC orders metering of  electricity consumers by April 30

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The Nigerian Electricity Regulatory Commission (NERC) has directed the Distribution Companies (DisCos) to ensure that electricity consumers are metered by April 30.

NERC said this in an order signed by NERC’s Chairman, Mr James Momoh, and Commissioner, Legal, Licensing and Compliance, Mr. Dafe Akpeneye, obtained from the commission’s website in Abuja on Tuesday.

The regulatory body directed that all DisCos should ensure that all customers on tariff class A1 in their franchise areas were properly identified and metered by April 30.

“All other customers on higher tariff classes must be metered by DisCos not later than April 30. Customers will not be liable to pay any estimated bill issued if the DisCo failed to supply meters,” it stated.

NERC said that it had placed limits on estimated bills that could be issued by electricity distribution companies to unmetered customers.

“The customer shall remain connected to supply without further payment to the DisCos until a meter is installed on the premises under the framework work of MAP Regulations.

“Or any other financing arrangement approved by the commission.

“Energy consumed for the purpose of estimated billing is capped during the transitional period till the customers are metered.

“However, the actual amount payable shall vary in the event of any approved tariff reviews affecting their customer class,” it stated.

NERC directed further that, “based on the above, the estimated billing methodology is hereby repealed and shall cease to have effect as a basis for computing the consumption of unmetered customers in NESI.”

The commission said that, “DisCos shall ensure that all customers on tariff class A1 in their franchise areas are properly identified and metered by April 30.

“All unmetered RS and C1 customers shall not be invoiced for the consumption of energy beyond the cap stipulated in schedule 1 of this order.

“All R1 customers, who by definition consume not more than 50 kilo watt hour (kWhr) of energy per month, shall continue to be billed at N4 kWhr and a maximum of N200 per month unless otherwise amended by an order of the commission,” it said..

The order instructed further that the energy cap prescribed by the commission shall only apply to R2 and C1 customers, adding that all other customers on higher tariff classes must be metered by DisCos no later than April 30.

It stated that if the DisCos failed to comply affected customers would no longer liable to pay any estimated bill issues by Discos.

“Any customer on such higher tariff classes not metered beyond April 30 shall remain connected to supply without further payment to the DisCo until a meter is installed on the premises under the framework of Meter Asset Provider (MAP) regulations or any other financing arrangement approved by the commission.

“Customers whose current estimated bills are lower than the prescribed energy cap shall remain so without any upward adjustment until a meter is installed by the Disco under the MAP regulation or any other initiative approved by the commission,” it stated.

The commission warned that any customer that rejects the installation of a meter on their premises by a DisCo shall not be entitled to supply and must be disconnected by the DisCo.

It stated that such would only be reconnected to the network with the installation of a meter.

Edited By: Isaac Aregbesola

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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Economy

Kano Disco targets metering of 594,309 customers by 2022

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Kano Electricity Distribution Company Plc (KEDCO) has said its target is to provide pre-paid meters to 594,309 customers under its operational territory by 2022.

The Disco, which covers Kano, Katsina and Jigawa States, gave the projection in its 2020 to 2024 Performance Improvement Plan (PIP) presented to the Nigerian Electricity Regulatory Commission (NERC).

A copy of the report was obtained by the Nigeria News Agency on Friday in Lagos.

The report said in 2013, KEDCO had an estimated customer number of 340,222, which had increased to 598,352 registered customers in 2019.

It said: “KEDCO’s expected output from the PIP execution will reduce actual Aggregate Technical Commercial, and Collection losses from 49.31 per cent as at June 2019 to 17.21 per cent in 2024.

“It aims to increase from 119,309 metered customers in 2019 to 594,309 in 2022 and reduce interruptions from 1,624 per month in 2019 to 50 per month in 2024.

“Also, the PIP targets connecting an average of 48,000 new customers in years 2020 to 2024 and 100 per cent market remittance over the planning horizon.”

According to the report, to achieve the PIP, it is expected that tariffs will be higher than the current 2019 Multi-Year Tariff Order (MYTO) Minor Review tariffs set by NERC.

KEDCO said in the report that the anticipated average cost reflective tariff was N62.94/kWh in 2020, adding that the revenue received from this tariff would assist it to make the prudent investments and expand its operations to better serve customers.

Edited By: Bayo Sekoni/Oluwole Sogunle

 

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Economy

3 DisCos exceed 50% metering of consumers in Q2, 2019 – NERC

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The Nigerian Electricity Regulatory Commission (NERC) says only three out 11 Electricity Distribution Companies in the country had metered more than 50 per cent of electricity customers under their coverage areas as at June 2019.

NERC, the regulator of the power industry, said the DisCos were Abuja Electricity Distribution Company , Benin Electricity Distribution Company and Port Harcourt Electricity Distribution Company.

The regulator made this known in its Second Quarter 2019 Report which obtained by the Nigeria News Agency in Lagos on Tuesday.

The report indicated that out of 8,881,443 registered active electricity customers, only 3,811,729 (42.92 per cent ) had been metered, indicating that 57.08 per cent of the end-use customers were still on estimated billing as at the end of June 2019.

It said : “In comparison to the first quarter of 2019, the numbers of registered and metered customers increased by 40,642 and 17,834, representing 0.46 per cent and 0.47 per cent increases respectively.

“The increase in the number of registered customers is attributable to the on-going enumeration exercise by DisCos through which illegal consumers of electricity are brought onto the billing platform of the DisCos. ”

According to the report, the metering status of the DisCos under the period is: Benin DisCo, 56.52 per cent; Eko, 48.53; Ikeja , 46.23 per cent; Abuja 52.38 per cent and Jos, 33.42 per cent.

Others, NERC added are: Port Harcourt, 67.83 per cent; Ibadan, 38.64 per cent; Kaduna, 22.20 per cent; Kano, 23.92 per cent; Enugu , 44.51 per cent and Yola, 20.67 per cent.

It said the metering of end-use customers had continued to be a priority of the commission as it moved to end complaints of estimated billing in the country.

NERC noted that the pace of metering customers was insufficient to achieving the goal of closing the metering gap in Nigerian Electricity Supply Industry within three years.

“The commission, however, envisage a significant improvement in meters roll-out when all DisCos’ Meter Asset Providers (MAPs) have gotten their permits and fully commence meter deployments,” it said.

Edited by: Tayo Ikujuni/Oluwole Sogunle

(NAN)

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Economy

EKEDC reiterates commitment to bridging metering gap

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The management of Eko Electricity Distribution Company (EKEDC) Plc says it is committed to bridge the metering gap in its area of operations.

Mr Adeoye Fadeyibi, Chief Executive Officer of EKEDC, who gave the assurance at a Customers’ Stakeholders’ Forum on Saturday in Lagos, urged its electricity consumers to be patient with the company.

The Nigeria News Agency reports that the Nigerian Electricity Regulatory Commission (NERC) had on April 5 directed all the Distribution Companies (DisCos) to commence distribution of prepaid meters under the Meter Assets Providers (MAPs), not later than May 1.

Fadeyibi, represented by the company’s Chief Financial Officer, Mr Joseph Ezenwa, said the company had commenced its metering process under the MAPs scheme to consumers within its franchise areas.

He said that the Town Hall meetings were yielding good results in educating and sensitising customers on the company’s effort toward addressing customers’ complaints.

The EKEDC boss said that essence of the forum was to sensitise customers on how to apply for meters and also to comply with the directives from NERC.

He said the scheme was not only for the provision of meters, but also responsible for the installation, maintenance and replacement of faulty meters.

Fadeyibi said the management was committed to ensuring that all its customers get metered with ease at the rate of N38, 325 for single phase meter, while a three phase meter costs N70,350.

He said the MAP scheme was established under the MAP regulation 2018, introduced by the regulator, NERC.

“This is to stop incessant complaints over estimated billings by customers, bridge the metering gap and accelerate meter roll out to enhance revenue generation.

“The meter providers drawn from Nigerian private sector are licenced by NERC to encourage the development of independent and competitive meter services,” Fadeyibi said.

The chief executive officer appealed to customers to go through the proper channel to avoid fraudulent activities, saying there was no hidden charges, no processing fees and no application fees of any kind.

He advised customers to apply for meter through online on www.ekedc.com or visit any of their offices to fill the MAP application form.

Fadeyibi said that after a technical evaluation of the customer’s apartment was carried out, the customer would get a MAP identification number.

“This MAP identification number is all that is required to pay at any bank in Nigeria.

“Meters are then installed in customers’ premises within 10 working days after receipt of payment.

“Let me assure our customers that metering is an ongoing exercise and EKEDC will continue to ensure that more customers in the network are metered.

“All customers within the network from Apapa, Ijora, Agbara, Mushin, Ijeshatedo, Suru-Lere, Ibeju-Lekki, Ajah, Ikoyi, Victoria Island to Lagos Island will benefit from the ongoing metering exercise.

“This is to reduce the rate of estimated billing of our customers, it is a gradual process, but I can assure you that no one will be left behind,” he said.

Fadeyibi, however, warned consumers within its network against paying its personnel for installation of their company’s prepaid meters.

He said that the response time to faults had reduced lately, and that once customers report faults through the company’s customer care service, such faults would be taken with all seriousness.

“This, has also reflected on the improvement in power supply, speedy response to faults, convenient means of payments, reduction in ATC & losses and increased customer resolution.”

He said the company’s customer care staff had undergone a series of training to attend to all the complaints of customers.

“All I can say is that the future is looking very bright for our customers,’’ Fadeyibi said.

He said EKEDC had spent millions of naira on rehabilitation of some equipment, adding that over 11,000 distribution transformers within the network had been maintained adequately.

In his remarks, the Chairman, Festac Town Residents Association, Mr Sola Fakorede, commended the effort of the company toward ensuring adequate power supply within its operations.

Fakorede urged EKEDC to fast-track installation of meters to residents of Festac, adding that it would go a long way in addressing the challenge of estimated billings.
ASO/FAA/GOK

Edited by Folasade Adeniran/Olagoke Olatoye

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Economy

MDAs Metering: Lagos CP pledges support for EKEDC

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The Commissioner of Police in Lagos State, Mr Muazu Zuberu, has pledged support for the metering of all police formations within Eko Electricity Distribution Company (EKEDC) operations.

Zuberu gave the assurance when the management of EKEDC visited him on Friday in Lagos.

The Nigeria News Agency reports that the Nigerian Electricity Regulatory Commission (NERC) had given Aug. 31 as deadline to the power distribution companies to install meters to all Ministries, Department and Agencies (MDAs).

Zuberu said the police would support the EKEDC to successfully meter all police formations under its jurisdiction.

“We know the importance of the utility company like EKEDC in the state, and we are ready to give maximum support in ensuring adequate protection of their facilities and workers,” he said.

The police boss promised to assist the company to stop vandalism, describing vandals as enemies of the country.

He noted that all hands must be on deck to curb the activities of vandals nationwide.

Zuberu also promised to assist EKEDC by working out strategies to combat vandalism, adding that it was paramount to protect infrastructure which enhances growth and development of the country.

“We will ensure that we provide security support for there equipment, installation against vandals and attacks on workers respectively.

“You are service providers, while we are also working for the people. It’s a mutual partnership because we experience same operational challenges.

“The police will intensify its surveillance activities to ensure that the tide of vandalism to electricity facilities is stemmed and ultimately eradicated,” he said.

Responding, Mr Adeoye Fadeyibi, Managing Director of EKEDC, commended the commissioner for his support and partnership toward metering of all police formations.

Fadeyibi said that this was in line with President Muhammadu Buhari’s directive that all Ministries, Departments and Agencies (MDAs) across the nation were metered by electricity distribution companies (DISCOs).

He said the company had continually enjoyed fantastic relationship with the police in protecting its equipment and continuous attack on field workers.

Fadeyibi said the essence of the management’s visit was to welcome the commissioner to Lagos and to thank him for his support on security and protection of facilities and the company’s personnel.

He said: “We have zero tolerance for attacks on our workers. The workers are like other Nigerians.

“We came to seek your support for the metering of all police formations as directed by the president.

“We must say we appreciate the support we have been receiving from the police so far.

“However, we need more assistance from the police to check the cases of theft and damages to our facilities as this will further boost our efforts at providing the best service possible to customers on our network.”
ASO/PDE

(Editing by Peter Ejiofor)

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MDAs metering: EKEDC, IE meter 893 properties in Lagos

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No fewer than 893 locations comprising formations, properties and utilities of Ministries, Departments and Agencies (MDAs) have been metered by the Distribution companies (Discos)  in Lagos State.

 

The Nigeria News Agency gathered on Wednesday that the Discos — Eko Electricity Distribution Company (EKEDC) and Ikeja Electric (IE) — have some 1,081 of such MDAs’ facilities within their networks in the state.

 

Recall that the Nigerian Electricity Regulatory Commission (NERC) had given an Aug. 31 deadline to the power distribution companies to install meters in Federal and State Government MDAs.

 

The order was jointly signed by Prof. James Momoh, Chairman, NERC and Mr Dafe Akpeneye of the Legal Licensing and Compliance at NERC.

 

The commission said it was mandatory for the power distributors to provide all the MDAs with appropriate meters within a period of 60 days, beginning from July 1.

 

Mr Godwin Idemudia, the General Manager, Corporate Communications of EKEDC, confirmed to NAN that metering of MDAs within its network was about 89 per cent completed.

 

According to Idemudia, EKEDC has 798 MDAs’ facilities on its network, with 710 metered, while 88 have yet to be metered.

 

He said the company was being owed about N22.5 billion to date, which was also affecting the operations of the company.

 

The EKEDC’s spokesman said the company was faced with lots of challenges in ensuring all MDAs were metered.

 

He said part of the challenges included rejection of prepaid meters by some MDAs because it was the central body that settled bills, as well as untidy electricity installations.

 

According to Idemudia, three out of seven Meter Assets Providers (MAPs) — Mojec International Limited, Integrated Resources Limited and Turbo Energy Limited — have commenced metering within their network.

 

“The accredited MAPs within our network include Mojec International Limited, Bendoricks International Limited and CIG Metering Assets Nigeria Limited.

 

“Others are Integrated Resources Limited, Armese Consulting Limited, Turbo Energy Limited and Gospell Digital Tech. Limited,” he said.

 

Similarly, Mr Felix Ofulue, Head, Corporate Communications of IE, confirmed to NAN that 183 such properties of MDAs out of 283 had been metered within its network.

 

Ofulue said it had been a challenge for the company to meter the MDAs, as some of them were refusing meters.

 

He said that there were also issues of bypassing meters, which posed serious challenge to the company.

 

“All our three MAPs have commenced work across our network. So, every unmetered customer can apply through map.ikejaelectric.com,” he said.

 

Days to the expiration of the Aug. 31 deadline given to the Discos to meter MDAs, Dr Usman Abba-Arabi, General Manager, Public Affairs, NERC, had told NAN that the action to be taken after the date would depend on the report received from the Discos.

 

“We have given directive to Discos to meter all MDAs by Aug. 31 deadline and we have to wait for their report at the end of the month before we can take any decision.

 

“We can’t assume or predict what sanctions to be meted to defaulters as we speak because the month has not ended and we have not received Discos reports.

 

”When Discos report back at the end of the month, we will now study, analyse and give position based on their reports,” Abba-Arabi had told NAN.

 

NAN reports that the order for metering stated that the responsibility and initiative for revenue collection from all customers including ministries, departments and agencies of states and Federal Government rests with the Discos.

 

The commission added that all Discos reserved the right to disconnect any MDA defaulting on the payment for electricity in line with the Regulation on Connection and Disconnection Procedures for Electricity Services.

ASO/SOA

Edited by Oluwole Sogunle

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MDAs metering deadline: Report of Discos will determine next line of action — NERC

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The Nigerian Electricity Regulatory Commission (NERC) says the report of Distribution Companies (Discos) on compliance with the Aug. 31 deadline to meter Ministries, Departments and Agencies (MDAs) will determine the next line of action.

Dr Usman Abba-Arabi, General Manager, Public Affairs, NERC, spoke with the Nigeria News Agency on telephone on Wednesday, three days to the expiration of the deadline.

Recall that the commission had given an Aug. 31 deadline to the power distribution companies to install meters in MDAs  of Federal and State Governments.

The order was jointly signed by Prof. James Momoh, Chairman and Mr Dafe Akpeneye, Legal Licensing and Compliance, NERC.

The commission said it was mandatory for the power distributors to provide all MDAs with appropriate meters within a period of 60 days beginning from July 1.

On the action to be taken at the expiration of the deadline, Abba-Arabi said it would be dependent on the report received from the Discos.

“We have given directive to Discos to meter all MDAs by Aug. 31 deadline and we have to wait for their report at the end of the month before we can take any decision.

“We can’t assume or predict what sanctions to be meted to defaulters as we speak because the month has not ended and we have not received Discos reports.

”When Discos report back at the end of the month, we will now study, analyse and give position based on their reports,” Abba-Arabi said.

reports that the order for metering reiterates that the responsibility and initiative for revenue collections from all customers including ministries, departments and agencies of states and Federal Government rests with the Discos.

The commission added that all Discos reserved the right to disconnect any MDA defaulting on the payment for electricity in line with the Regulation on Connection and Disconnection Procedures for Electricity Services.

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Economy

IBEDC to commence metering on Aug. 1 under MAP scheme

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The management of Ibadan Electricity Distribution Company (lBEDC) says it will start effective metering on Aug. 1 under the Meter Assess Providers (MAPs) scheme to consumers within its franchise areas.

Its Chief Operating Officer, Mr John Ayodele, made this known at the IBEDC Town Hall meeting in Ibadan to sensitisation customers on the need for effective metering within its network.

Ayodele said that essence of the forum was to sensitise customers on how to apply for meter, and also to comply with the directives from the Nigerian Electricity Regulation Commission (NERC).

The Nigeria News Agency reports that NERC had on April 5 directed all Distribution Companies (DisCos) to commence the distribution of prepaid meters under MAP not later than May 1, 2019.

Ayodele said that the company kicked off the first Town Hall meeting to engage and educate customers on MAP.

He said that the scheme was not only for the provision of meters, but also responsible for the installation, maintenance and replacement of faulty meters.

Ayodele said the management was committed to ensuring that its over 988,915 customers got metered with ease at the rate of N38,325,00 for single phase meter, while a three phase meter cost N70,350,00 with VAT inclusive.

According to him, MAP scheme was established under the MAP regulation 2018, introduced by the regulator, NERC.

“This is to stop incessant complaints over the estimated billings by customers, bridge the metering gap and accelerate meter roll out to enhance revenue generation.

“The meter providers drawn from Nigerian private sector are licenced by NERC to encourage the development of independent and competitive meter services,” Ayodele said.

The chief operating officer appealed to customers to go through the proper channel to avoid fraudulent activities, saying there was no hidden charges, no processing fees and no application fees of any kind.

He advised customers to apply for meter through online on www.ibedc.com or visit any of their offices to fill the MAP application form.

Ayodele said that after a technical evaluation of the customer’s apartment was carried out, the customer would get a MAP identification number.

“This MAP identification number is all that is required to pay at any bank in Nigeria.

“Meters are then install in customers’ premises within 10 working days after receipt of payment.

“Eleven other Town Hall meetings would be held across IBEDC franchise areas to educate and enlighten customers and stakeholders on the scheme.

“The meeting are scheduled for Oyo, Iseyin, Saki, Abeokuta, Ota, Ibafo, Ijebu-Ode, Osogbo, Ile-Ife, Ilorin, Offa and Ogbomoso,” he said.

The IBEDC chief said the company saddled with timely disbursement of meters and coordination of MAP scheme, had engaged the services of seven-meter vendors to cater for its esteemed customers.

He said: “Government should be commended for the initiative geared toward ending metering gap and ensuring that all electricity consumers within the Discos are metered to abolish estimated billings.

“With the MAP project on, we strongly believe the metering issues will be addressed while estimated billings will also be fully addressed when meters are available.

“All areas of our network are potential pilot scheme for MAP; government appointed the vendors for the MAP programme to drive the project,” he said.

In his remarks, Mr Olayiwola Oyelade, NERC Forum Chairman in charge of Ibadan and Ogun, lauded the Disco for its courage to commence metering scheme geared toward addressing issues of estimated billings.

Oyelade said that the company had demonstrated good response channels in addressing most of the issues associated with the customers’ satisfactions.

He said NERC had been disturbed over various malpractices of some Discos though, defaulters had been sanctioned, adding that the MAP scheme would address most of the lingering challenges.

Oyelade said that over 50 complaints had been received in the last two months of his resumption which bordered on estimated billings, none installation of meters after payment and bypassing of meters by customers.

NAN also report that the seven meter vendors in-charge of metering in IBEDC are Protogy Global Services Limited, MEMMCOL, Integrated Resources Limited, Mojec International, Computer Warehouse Group, Tinuten Nigeria Limited and New Hampshire Capital Limited.

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Economy

Inaccurate pump metering: FG seals 8 fuel stations in Enugu

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Meters

The Weights and Measures Department, Federal Ministry of Industry, Trade and Investment, on Thursday sealed eight fuel stations in Enugu State for inaccurate pump metering and under-dispensing of petroleum products.

The eight filling stations are along Enugu-Abakaliki road, Ogui road and Abakpa area of the Enugu metropolis.

One among the eight filling stations was also sanctioned for defaulting in payment of regulatory fee to the government.

Speaking to newsmen shortly after the stations were sealed, leader of the Enforcement team, Mr Ibrahim Isah, Deputy Director in the Weights and Measures Department, said that the exercise was part of the department’s biannual operations nationwide.

Isah said that the exercise was carried out to ensure Nigerians got value for their money.

He said that the department was out to ensure that no unscrupulous businessman or woman took advantage of unsuspecting members of the public to sell things below volume or quantity and quality standard to Nigerians.

“It lies in the hands of every trader or businessman and woman to ensure that what is sold out is of the right volume or quantity and quality to members of the public.

“For the fuel station owners and managers, they must take responsibility and ensure that their petroleum products pumping machines are well and accurately calibrated to the correct measure at all times.

“Whether, there is shortage or under dispensing caused by mechanical or human error, the owner or manager has to take full and sole responsibility when caught by our enforcement officers.

“We will continue to ensure routine enforcement and monitoring to ensure that unscrupulous people who own manipulative fuel pumping machines in their stations are kept out of business in the state.

“I will also urge our businessmen and women to imbibe the fear of God and deal with Nigerians fairly as the holy books dictate.’’

The deputy director, however, urged Nigerians to be circumspect at all times and monitor what they buy and insist on the right volume or quantity and quality standard at all times.

“Our office at the Federal Secretariat in Enugu and other state capitals in the country are always open for you to come and report any erring businessman or businesswomen, who is using or deploying false measures for sales anywhere.

“I want to assure you that we, the department will take it up after the report whether officially or unofficially to any of our staff,’’ he assured.

 

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Economy

We are fully ready to commence metering, says EKEDC

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We are fully ready to commence metering, says EKEDC

Metering

Mr Godwin Idemudia, the General Manager, Corporate Communications of Eko Electricity Distribution Company (EKEDC), on Thursday expressed the company’s readiness to commence Meter Assess Providers (MAPs) scheme to customers within its network.

Idemudia told the News Agency of Nigeria in Lagos that the MAP programme would address some of the challenges associated with metering gap within its areas of coverage.

NNN recalls that on April 5, the Nigerian Electricity Regulation Commission (NERC) issued permits to Meter Asset Providers (MAPs) to roll-out new meters not later than May 1, 2019.

The EKEDC’S spokesman said that the MAP initiatives would bridge the metering gap, adding that MAP was introduced by Federal Government to address metering related problems.

“ It is a welcome development. This would be a new dawn in the power sector.

“Government should be commended for the initiative geared towards ending metering gap in the country and ensuring all electricity consumers within the Discos are metered to abolish estimated billings.

“ EKEDC is fully ready for MAP.

“With the MAP project on, we strongly believe the metering issues will be addressed, while estimated billings will also be fully addressed when meters are available.

“All areas of our network are potential pilot scheme for MAP.

“Government appointed the vendors for the MAP programme to drive the project,’’ he said.

Idemudia also lauded the judiciary for their prompt judgment on vandals, adding that many vandals had been prosecuted and got judgement.

He said that the debts of Ministries, Departments and Agencies (MDAs) debts was running into billions, adding that the management was doing a lot to recover the debts.

“We have metered considerable numbers of customers since 2013 in thousands.

“We do not consider much hindrance or much challenges in the ongoing MAP scheme, but one thing that worries me is are Nigerians ready to pay for meters?

“The issue is either you pay out rightly for the meters or pay installmentally over a period of 10 years,’’ he said.

Dr Usman Abba Arabi, the General Manager, Public Affairs Department of NERC,  in a statement on April 23. said customers of Discos should expect from the commencement of rollout date for meters to be installed in their premises within 10 working days of making payment to MAPs in accordance with Section 18 (3) of the MAP Regulations 2018.

He said the Commission would monitor closely the rollout plan of distribution licensees and overall compliance with the regulation and various service agreements by the MAPs and electricity distribution licensees.

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Economy

NERC to begin mass metering on May 1

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Metering

Abuja,April 6,2019The Nigerian Electricity Regulatory Commission (NERC), will begin mass metering for electricity consumers by May 1, to bridge the metering gaps in the country.

Dr Usman Arabi, NERC General Manager Public Affairs in a statement said the metering will be executed under the Meter Asset Providers(MAP) programme  of  the Federal Government.

“The commission issued permits to MAPs  on April 5, in accordance with section 4(3) of the MAP Regulations 2018, to MAPs that were successful in the procurements.

“The procurement was conducted by Abuja Electricity Distribution  Company  Plc  AEDC  and  Jos Electricity Distribution Company Plc (JEDC).

“Section 4(3) of the MAP Regulation 2018 requires all electricity distribution licensees to engage MAPs that would assist, as investors, in closing the metering gap.

“AEDC has appointed  Mojec International Limited, Meron Consortium and Turbo Engineering Limited to provide 487,000, 213,000 and 200,000 meters,while JEDC has appointed Triple 7 and Mojec International Limited consortium to provide 500,000 meters.’’

Arabi said customers of Abuja Electricity Distribution Company (AEDC) and Jos Electricity Distribution Company(JEDC) should  expect  meters to be installed in their premises within 10 working days of making payment to MAPs.

He said the payment and installation of the meters within the time frame was in accordance with section 18 (3) of the MAP Regulations 2018.

“MAPs shall charge a maximum of N36,991.50 for single phase meters and N67,055.85 for three phase meters.

“These costs are inclusive of supply, installation, maintenance and replacement of meters over its technical life,’’Arabi said

He said NERC  shall monitor closely the rollout plan of distribution licensees and overall compliance with the regulation and various service agreements by the MAP and electricity distribution licensees.

edited by Sadiya Hamza

 

 

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Economy

Metering: MAP can close metering gap in five years-Firm

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MAP

Chimezie Anaso

Awka, March 27, 2019 A prepaid metre production company, Sabrud Consortium says the Metre Asset Provider (MAP) programme can close the country’s metering gap in five years if well implemented.

Mr Chiso Nwangwu, Managing Director of the company told newsmen in Awka on Wednesday that MAP was a well thought out programme which should be encouraged by all to succeed.

He said Abuja based firm had been approved for the MAP programme with a “non objection license” adding that the company was fully prepared for its effective takeoff.

The engineer said his firm had the capacity to reach 30 per cent of national demand and that covering its area of franchise would not be a challenge.

He said Sabrud would also provide technical support for other approved metre asset providers in the industry.

“Sabrud has capacity to meet 30 per cent local content approved by Nigeria Electricity Regulation Commission (NERC), with the capacity to meet franchise areas in meter availability, finance and technical support.

“We strongly support other registered meter service providers accredited by NERC, NEMSA and other regulatory agencies.

“The MAP policy will help in closing the metering gap in a space of at least five and it will also be of immense benefit to all stakeholders including Discos, Gencos and TCN by improving the financial efficiency of power sector.

“The Federal Government got the Road Map right and should be encouraged,” he said.

Nwangwu further said electricity customers would have a more direct access to metres with various payment packages that would be pocket friendly.

He however, encouraged customers to pay for metres and services preferably upfront to help licensees recoup their investment to guarantee better service.

He said another benefit of MAP will be massive generation of direct and indirect jobs along the value chain.

“As a matter of fact, MAP will create a lot of direct and indirect jobs, more than 10,000 across professional and artisans will be employed.

“It is not going to be expensive for electricity consumer to procure these meters.

“It will not be expensive to acquire meter under MAP, because the payment terms has been categorised into different financing period.

“Customers can choose the one that best suits their financial and economic status, so burden will be minimal on the customer.

“Distribution Licensee should encourage customers to opt for the upfront payment class which will greatly help the MAP to recoup their investment.

“This will ultimately make meters available for those low income customers who will like to elect for other categories of financing plan.”

 

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Economy

EEDC threatens to disconnect electricity supply to Aba over metering problem

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Disconnection

The Enugu Electricity Distribution Company (EEDC) in Aba has threatened to disconnect electricity supply to houses whose landlords vow not to pay bills until their houses are metered.

The EEDC, Head Public Affairs, Mr Emeka Eze made the disclosure in an interview with the News Agency of Nigeria on Thursday after the Aba Landlords Protection and Development Association (ALPADA) decried `outrageous’ bills.

According to Eze, if they refuse to pay, we will disconnect them until they get pre-paid meters since they are taking that as a position.

“There are meter providers that have been approved by the Nigerian Electricity Regulatory Commission (NERC) and are suppose to have taken effect from January.

“Once that starts, the new providers will take over the deployment of metre to customers and it will no longer be the responsibility of the EEDC to do that.

“Therefore, it is not a threat at all that they will not pay their bills, if they are saying they do not want supply until they are metered, then, they should let us know, we will oblige them,’’ he said.

ALPADA had earlier on Thursday told its members to stop paying EEDC bills until the company provided them with prepaid meters to save them from further losses through its outrageous bills.

The President-General of ALPADA, Chief Alphonsus Udeigbo told NNN that the group agitation for better services and bills from EEDC began since year 2016.

Udeigbo said that ALPADA members were seeking for justice for Aba electricity consumers.

He alleged that the EEDC and its staff were using outrageous bills to siphon money from landlords adding that the association had laid several written complaints to the electricity company.

“When we did not get satisfactory response from the EEDC, ALPADA however, sent a petition to NERC in Abuja.

“ALPADA further wrote to Abia State House of Assembly and the National Assembly for intervention into the matter and the bodies invited them.

“It is unfortunate that the EEDC refused to respond to the invitations.

“Our call for justice since 2016 is what has resulted in warning our members to stop paying bills until we are given pre-paid meters,’’ Udeigbo said.

He said that the EEDC threat to disconnect Aba landlords if they refused to pay bills was not acceptable adding that the company owed them through over-billing from outrageous bills running to millions of Naira.

“Our grouse is not different from the pains of Aba people, the Federal Government told them to give customers pre-paid metres because people are supposed to pay the worth of their consumption.

“They have been using us to meet their inordinate targets and we are agitating for payment of the worth of power supplied to us which is not what is happening to us right now.

“The EEDC have no right to disconnect us, we will not accept that because they want to tell us they are bigger than us,’’ he said.

 

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Economy

MAP to address metering challenges among Discos- EKEDC

By Yunus Yusuf
Lagos, Feb. 7, 2018 (NNN) Eko Electricity Distribution Company Plc (EKEDC), on Tuesday said the ongoing Meter Assets Provider Programme (MAP) would put an end to metering challenges faced by customers in the country.

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Metering

By Yunus Yusuf
Lagos, Feb. 7, 2018 (NNN) Eko Electricity Distribution Company Plc (EKEDC), on Tuesday said the ongoing Meter Assets Provider Programme (MAP) would put an end to metering challenges faced by customers in the country.

The Chief Executive Officer, Mr Adeoye Fadeyibi, made the disclosure at the company’s town hall meeting with customers of Orile District in Lagos.

Fadeyibi, represented by the company’s Chief Finance Officer, Mr Joseph Ezenwa, said the essence of the meeting was to deliberate with customers on effective service delivery.

He said that the MAP programme, expected to commence officially in the country next week, was introduced to ensure electricity customers only paid for what they actually consumed.

Fadeyibi said that the programme provided for the supply, installation and maintenance of end-user meters by meter providers approved by the Nigerian Electricity Regulatory Commission (NERC).

According to him, customers’ responses at the meeting were encouraging, as they spoke with one voice.

He said: “If we give them electricity and the bills come along, they will be willing to pay the bills.

“Now, we are both committed and this is fantastic. We, in EKEDC will ensure stable supply once energy from the gird improves.

“So, by the time we come for another town hall meeting, you will tell us that supply has improved, and we would have fulfilled our promise.’’

Fadeyibi also informed the customers that discos could only distribute supply allocated to them from generating companies, while urging them to continually expose energy thieves around them.

This, he noted, would lead to reduction in what they called “crazy bill’’.

Fadeyibi said that bills were shared to consumers by the company based on what the meters from their different communities recorded for the month.

“What you call crazy bill is not crazy, according us in Eko Disco; we have an approved methodology for billing consumers who do not have functional meters.

“It is what we get from your transformer monthly that is being shared among the consumers.

“So, if your neighbours are tapping power daily or you see welding machines nearby and you think it is our responsibility to hold them, it will reflect in your bills.

“Expose your neighbours who are bypassing meters or anybody that is tapping supply from our electric poles now. This is for the benefit of both parties,” he said.

Fadeyibi assured the residents that the company’s prepaid meter roll-out programme would soon be extended to them when the MAP kick-starts.

The CEO, therefore, urged them to be patient with the company.

According to him, MAP is expected to fast-track the closure of the metering gap, encourage the development of independent and competitive meter services in the sector.

“Under the new MAP regulation, customer classes shall be amended to ensure that customers only pay for meters when it is physically installed in their premises.

The EKEDC boss warned the public against building structures, and engaging in social and economic activities under the High and Low Tension lines within its network.

He said that the management observed that such acts were being done with impunity, irrespective of the dangers associated with such violations.

“EKEDC has expended a lot of resources on enlightening the public on the dangers of the infringement.

“I implore members of the public to refrain from converting the underneath of power lines to markets, playground, motor parks or places of worship.”

Against this backdrop, Fadeyibi urged residents to always observe the mandatory distance in relation to the power lines in order to protect themselves from unforeseen danger.

On equipment maintenance, the EKEDC boss said huge amount of money had been spent by the company to maintain equipment under its network.

A customer, Mr Ugo Uzo, commended the company for its prompt response to complaints and improvement in electricity supply to the communities.

Uzo, however, pleaded with the management to continue with the effective service delivery which the communities had been enjoying for a while.

He urged the company to expedite action on the ongoing MAP programme, while pledging total support in ensuring vandals are brought to book. (NNN)
YO/PDE
======
(Editing by Peter Ejiofor)

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Defence/Security

NDLEA destroys hashish laboratory, recovers 13 live ammunition

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The National Drug Law Enforcement Agency (NDLEA) says it has destroyed a clandestine laboratory for production of Hashish Oil and recovered 13 rounds of live ammunition with other drugs and substances in Lagos.

Head of Public Affairs, NDLEA, Mr Jonah Achema, disclosed this in a statement made available to the News Agency of Nigeria on Friday in Abuja.

Hashish is a drug made from the resin of the cannabis plant and it is consumed by inhaling from a small piece, typically in a pipe, bong, vaporizer or joint, or via oral ingestion.

Achema noted that the hashish clandestine laboratory was the first ever to be discovered by the agency as it had always uncover other drugs and substances.

Achema, who noted that the laboratory was located in an apartment on No. 7, Imam Augusto Close, Victoria Island, Lagos was dismantled by the Serious Enforcement Team of NDLEA.

According to him, the investigation started before the COVID-19 and NDLEA had only uncovered methamphetamine, adding that it is shocking to discover such laboratory in the centre of Lagos.

He noted that the agency arrested one suspect (name withheld) in the course of the operation code-named Hash-Caste.

He said that the suspected owner of the laboratory engaged in indoor growing of cannabis sativa and processing same into hashish oil through extraction.

“The suspect is a graduate of University of Southern Denmark with a degree in Electronic Engineering.

“Aged 42, the suspect claimed to have been pushed into the hydroponic cannabis growing and Hashish Oil extraction following the collapse of his Inverter, Metering and Solar Installation Company in 2019.

“He said he noticed that there is so much money to be made in view of the high demand for Hashish oil in the international market as a curative medicine for cancer,” he said.

Achema said that the suspect expansive premise was well fortified with protective dogs and himself well armed, ostensibly to put up resistance from the suspected onslaught of law enforcement agencies.

He added that several drug exhibits were recovered which include 911 grams of Cannabis seeds, 21 Kilograms of Cannabis infused Ethanol, 83 grams of Hashish Oil 123mg THC-70 CBD.

“1.127 Kilograms of Cannabis Cream, 80 grams of fresh Cannabis plant and 25 grams of dried Cannabis plant were also recovered.

“Other items found in the active laboratory are: 500 grams of Potassium Hydroxide Pellets, Propyl Alcohol.

“500 grams of Sodium Hydroxide Pellets, Distilled water, Water Aspirator Vacuum Pump, Round bottom Flasks, Citric Acid, PH Meter, Retort Stands, Distillation Flasks, Printer, Spectronet wireless wifi, Polyvinyl Chloride (PVC).

“Two vehicles belonging to the suspect were seized as they were suspected to have been acquired from the proceeds of illicit drug trade.

“Also detected are two bank accounts belonging to the suspect and one jointly operated by the suspect and his mother,” he said.

The Chairman, NDLEA, Col. Muhammad Abdallah (Rtd.) noted that the drug trade was “assuming a hitherto unthinkable dimension for somebody to turn his premises into a cannabis farm”.

He added that it was unimaginable for someone to establish in the same premises a laboratory to process the proceeds into bye products such as Hashish.

He urged all stakeholders to deploy all means to contain this act because Nigeria could not afford a dangerous brew of Hashish Oil.

He added that the agency had been working assiduously to put an end to methamphetamine local production.

Edited By: Ismail Abdulaziz (NAN)

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Foreign

Zimbabwe power utility courts private solar energy producers to supply to national grid

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Zimbabwe power utility the Zimbabwe Electricity Transmission and Distribution Company is seeking to boost supplies by tapping into excess power produced by private users of solar energy through a net metering program.

Under the program, any existing customer producing solar energy on their premises can feed excess power back into the ZETDC network through a grid-tied inverter.

However, the power utility will not pay cash for the power and will credit the customer with power units instead.

“Only electrical power units and not money shall be credited to the customer account and this will benefit the customer by keeping their bills low as it reduces the total units billed at the end of the month,” a statement released by ZETDC on Tuesday said.

Zimbabwe has been grappling with power shortages for several years now and is currently upgrading its major thermal power station – Hwange Thermal Power Station – with assistance from the Chinese government.

It has also issued licenses to independent power producers for mainly solar plants but most of the projects are still to commence.

(XINHUA)

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Economy

EKEDC embarks on 18 projects to boost supply in franchise areas

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Eko Electricity Distribution Company (EKEDC) says it has embarked on 18 capital projects meant to increase reliability and quality of supply to customers in its network.

The General Manager, Corporate Communications of the company, Mr Godwin Idemudia, told the Nigeria News Agency in Lagos on Friday that investing in critical infrastructure was pivotal to improving electricity distribution to end users.

Idemudia said some of the projects, which spread across EKEDC franchise areas, include the rehabilitation of 33KV feeders, 15 relief substations, installation of transformers and replacement of wooden poles with concrete poles.

He said : “We have embarked on several projects which will result in more efficiency in our services.

“That is not to say that we have reached everywhere, but I am sure that it will get everywhere as soon as our liquidity increases. Work is in progress to improve our services.”

Idemudia said that EKEDC inaugurated over 50 projects in 2019, ranging from substation equipment to distribution transformers and cables, in spite of the challenges faced by Distribution Companies.

“2019 was a year full of ups and downs, especially when we were hit with increase in mandatory monthly remittance percentage to the Market Operators (MO) and Nigerian Bulk Electricity Trading Plc.

“We were able to fulfil our monetary obligations and service delivery. We increased the number of our 33KVA and 11KVA by a significant margin.

“We acquired two mobile transformers to serve as stop gaps whenever transformers are out to prevent prolonged outages.

“We also procured more thumpers to help detect underground faults to improve on our turn-around time in resolving underground cable faults, ” he said.

The EKEDC spokesman said the company was also leveraging on available technology to improve its services to customers .

Idemudia said: “We have invested so much in the Supervisory Control and Data Acquisition.

“This is a system comprising both software and hardware elements used in remotely controlling and monitoring electrical equipment and installations for effective management.

“It helps to gather, monitor and process real-time data and allows for complete control of equipment through the human-machine interface.

“This means that we can monitor, control and interact with our equipment remotely from the confines of our office.”

He reaffirmed the company’s commitment to

bridging the metering gap in its network, adding that it had engaged seven Meter Asset Providers to fast track the process.

“By the end of 2021, all our customers must have their prepaid meters, that is our target and we are working actively to ensure that happens,” Idemudia said.

Edited By: Sam Oditah/Oluwole Sogunle
(NAN)

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Economy

DisCos receive 172,833 complaints in Q3-2019, says NERC 

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The Nigerian Electricity Regulation Commission (NERC) on Monday said the 11 Distribution Companies (DisCos) received a total of 172,833 complaints from consumers in the third quarter of 2019.

The third quarter report, obtained by the Nigeria News Agency from NERC’s website in Abuja, indicated 10.41 per cent increase on number of complaints received during the second quarter, which was 145,959.

According to the report, the DisCos attended to a total of 146,326 complainants, representing a decrease of 3.05 per cent point from the preceding quarter.

It showed that Ibadan and Abuja DisCos had the lowest customers’ complaints resolution rates, based on the proportion of complaints not addressed in the third quarter.

“Similar to the categories of complaints received by DisCos, metering and billing issues dominated the category of complaints received by the forum offices.

“This shows that billing and metering issues were mostly the complaints not satisfactorily resolved by the DisCos’ Complaints Handling Units in Q3, 2019,” the reports stated in part.

It said that the commission, on a continuous basis, monitored the operation and efficacy of its forum offices which were set up to adjudicate on consumers’ complaints not adequately resolved.

NAN reports that some of the pending cases were, however, due to incomplete submission or abandonment by consumers.

“The forum offices are committed to quickly resolving all outstanding complaints in line with the operating manual of the commission.

“To further improve customer care in Nigerian Electricity Supply Industry (NESI), the commission is working toward establishing additional forum offices, ‘’ the report stated. 

Edited By: Kamal Tayo Oropo/Ejike Obeta
(NAN)

 

 

 

 

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Contact US: editor @nnn.com.ng, nnnnews247 @gmail.com

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